Cancellation Policy

This Cancellation Policy explains how to request an order cancellation or adjustment when shopping with Elariens, operated by Hubei Kaihongshi Network Technology Co., Ltd.

1. Sending a Cancellation Request

If you would like to cancel your purchase, email service@elariens.com as soon as possible.

Please provide:

• Your order number.

• The name and email address used for the purchase.

• Whether you wish to cancel the entire order or specific items.

Submitting a request does not mean that the cancellation has been completed. We must first check the order’s current processing status.

2. Cancellation Before Fulfillment

We can cancel an order where it has not entered a processing or fulfillment stage that prevents us from stopping it.

Because order preparation may begin before a shipment notification is sent, an order may already be in progress even if tracking information is not yet available.

We will review your request and let you know whether cancellation remains possible.

3. Orders Already in Preparation or Transit

Once fulfillment has progressed beyond the point where it can be stopped, we may be unable to cancel the purchase.

Orders that have already shipped generally cannot be cancelled before delivery. After receiving the products, you may request an eligible return under our Return & Refund Policy.

Please contact us before refusing delivery or returning a parcel so that we can explain the appropriate procedure.

4. Personalized or Made-to-Order Products

Where a product is identified as personalized, customized, or made to order, cancellation may no longer be possible once the relevant work has begun.

Any product-specific cancellation conditions will be stated on the product page or during checkout where applicable. These conditions do not limit mandatory consumer rights.

5. Changes to Order Details

Requests to change an address, product option, quantity, or other order information should also be sent promptly to service@elariens.com.

Whether a change can be made depends on the order’s processing status and the nature of the requested adjustment. Changes are effective only after we confirm that they have been completed.

6. Refunds Following Cancellation

If we confirm cancellation after payment has been collected, the applicable refund will be issued to the original payment method within 5–10 business days after cancellation approval.

Your bank or payment provider may require additional time to display the credit. Any shorter deadline required by applicable law will take precedence.

For a partial cancellation, the refund and any resulting change to shipping eligibility will be explained before the adjustment is completed.

7. Orders Cancelled by Elariens

We may cancel all or part of an order where reasonably necessary because of unavailable stock, payment verification issues, suspected unauthorized activity, shipping restrictions, or a material pricing or technical error.

Where payment has already been collected for an item we cannot supply, we will refund the applicable amount through the original payment method.

8. Consumer Rights

This policy does not restrict cancellation, withdrawal, refund, or other consumer rights that cannot lawfully be excluded.

Contact Information

Brand Name: Elariens
Company Name: Hubei Kaihongshi Network Technology Co., Ltd.
Email: service@elariens.com
Phone: 15207178897

Business Address:
Unit 17, 20th Floor, Commercial Building 4, Phase III, Plot K2, Jindi Zizai Cheng, No. 1335 Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China