Shipping Policy

This Shipping Policy describes order preparation, shipping charges, delivery estimates, and shipment assistance for purchases from Elariens.

1. Delivery Availability

Available delivery destinations and shipping services are displayed during checkout.

Some products or addresses may be subject to delivery restrictions. If we discover a shipping issue after receiving your order, we will contact you to explain the available options.

2. Order Processing

Orders are generally prepared within 1–3 business days after successful payment confirmation.

Processing includes reviewing the purchase, preparing the items, and arranging dispatch. This period is separate from the shipping transit time.

Business-day estimates exclude weekends and applicable public holidays. Additional preparation requirements, if any, will be disclosed on the relevant product page.

3. Shipping Charges and Estimated Transit Times

Our shipping options are:

Shipping availability, free-shipping eligibility, and the final shipping charge are shown at checkout before payment.

Free shipping applies to Standard Shipping only unless an offer expressly states otherwise.

4. Understanding Delivery Estimates

Transit estimates begin after dispatch and do not include the 1–3 business day processing period.

Estimated delivery dates are provided for guidance and are not guaranteed unless a specific guaranteed service is expressly offered.

Delivery may be affected by carrier capacity, customs inspections, severe weather, public holidays, incomplete addresses, or other transportation circumstances.

5. Christmas and Other Peak Periods

Shipping networks may experience increased demand during the Christmas season and other busy periods.

If your purchase is intended for a particular celebration or gift-giving date, please allow additional time. Selecting Express Shipping does not by itself guarantee arrival before Christmas or another specific date.

6. Shipment Confirmation and Tracking

After dispatch, we will provide shipment confirmation and tracking information when available.

Tracking systems may take additional time to register a parcel or show its first update. If tracking remains unchanged for an extended period, contact service@elariens.com with your order number and tracking details.

7. Delivery Address Information

Please check the recipient’s name, address, postal code, telephone number, and other delivery details before submitting your order.

If you notice an error, contact us immediately. Address changes depend on the order’s preparation stage and the carrier’s available options.

Any additional delivery charges resulting from customer-requested changes or incorrect address information will be explained where applicable and permitted by law.

8. Customs, Duties, and Import Charges

International shipments may be subject to customs clearance and destination-country import requirements.

Whether applicable duties or taxes are collected at checkout or payable separately will depend on the destination and the arrangement disclosed for your order.

Where charges are not included or collected at checkout, destination authorities or carriers may require payment before delivery, subject to applicable law and the information provided during purchase.

9. Delayed, Missing, or Undelivered Parcels

If an order appears delayed or missing, please contact us so that we can review its status and coordinate an investigation where appropriate.

If tracking shows delivery but you cannot locate the parcel, check the delivery address, nearby safe locations, household members, and any building reception or mailroom before contacting us.

We will review the available evidence and arrange an appropriate resolution consistent with the circumstances and your applicable rights.

10. Damaged Deliveries

If a parcel arrives damaged, please retain the packaging where possible and photograph the parcel and affected products.

Send your order number and supporting information to service@elariens.com. Product remedies are addressed in our Return & Refund Policy.

11. Your Rights

This policy does not exclude mandatory rights relating to delivery, lost shipments, damaged goods, cancellation, or refunds.

Contact Information

Brand Name: Elariens
Company Name: Hubei Kaihongshi Network Technology Co., Ltd.
Email: service@elariens.com
Phone: 15207178897

Business Address:
Unit 17, 20th Floor, Commercial Building 4, Phase III, Plot K2, Jindi Zizai Cheng, No. 1335 Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China