Return & Refund Policy

At Elariens, return and refund requests are reviewed according to the product, the reason for the request, and the conditions explained below.

1. Standard Return Period

You may request a return for eligible merchandise within 14 calendar days after delivery.

Please contact us within this period to begin the process. This standard return window does not limit any longer or additional rights available under applicable law.

2. Conditions for Change-of-Mind Returns

For a standard change-of-mind return, products should be:

  • Unused and in their original condition.

  • Returned with the original packaging, where reasonably available.

  • Complete with included accessories, components, and accompanying items.

  • Supported by an order number or other proof of purchase.

Please handle products carefully while deciding whether to keep them. These conditions do not remove rights relating to faulty, damaged, or misdescribed merchandise.

3. How to Request a Return

Email service@elariens.com and provide:

  • Your order number or proof of purchase.

  • The product name and quantity.

  • Your reason for requesting a return.

  • Relevant photographs or videos where helpful.

We will review your request and explain the next steps, including the designated return address where a return is required.

Please obtain return instructions before shipping products. The company’s business address is not automatically the return address.

4. Products With Return Restrictions

Where applicable and permitted by law, change-of-mind returns may be unavailable for:

  • Personalized or custom-made products.

  • Products showing clear use, damage, or alteration after delivery.

  • Items missing essential components because of customer handling.

  • Sealed hygiene-sensitive products after their protective seal has been opened, where that restriction applies to the product.

Any product-specific restrictions will be disclosed where relevant.

Christmas or seasonal merchandise is not excluded from returns solely because it is seasonal.

5. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us promptly.

Include your order number, a description of the problem, and relevant photographs or videos where available.

Depending on the issue and applicable consumer rights, an appropriate remedy may include a replacement, repair, refund, or another agreed solution.

Where a return is necessary because of a confirmed product fault or our fulfillment error, we will arrange or cover the reasonable return shipping costs.

6. Return Shipping Costs

For an eligible change-of-mind return, the customer is generally responsible for return shipping unless we agree otherwise or applicable law requires a different arrangement.

For confirmed damaged, defective, or incorrectly supplied products, the relevant return shipping costs will be our responsibility.

We will explain the applicable shipping arrangements before you send the product.

7. Original Shipping Charges

Refund treatment of the original shipping charge depends on the reason for return and applicable law.

For voluntary change-of-mind returns, original shipping charges are generally non-refundable unless otherwise required by law.

Where we supplied a defective, damaged, or incorrect item, we will assess the shipping refund together with the appropriate remedy. Mandatory withdrawal or cancellation rights, including any required delivery-charge refund, remain unaffected.

8. Return Inspection and Refunds

After receiving returned merchandise, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method within 5–10 business days after receipt and inspection.

If we approve a refund without requiring a return, it will generally be issued within 5–10 business days after the resolution is confirmed.

Your bank or payment provider may require additional time to credit the funds. Where applicable law requires an earlier refund, that deadline will apply.

If a return cannot be approved in full, we will explain the reason and any proposed adjustment.

9. Replacements and Exchanges

If you would like a replacement or a different product option, please contact us. Availability depends on stock and the circumstances of the request.

In some cases, returning the eligible item and placing a new order may be the appropriate arrangement.

10. Missing or Delayed Refunds

If an approved refund has not appeared after the stated processing period, check with your bank or payment provider.

If you still require assistance, email service@elariens.com with your order number and refund confirmation details.

11. Applicable Consumer Rights

This policy supplements, and does not replace, mandatory consumer protections. Statutory rights concerning faulty goods, product conformity, withdrawal, cancellation, or refunds continue to apply.

Contact Information

Brand Name: Elariens
Company Name: Hubei Kaihongshi Network Technology Co., Ltd.
Email: service@elariens.com
Phone: 15207178897

Business Address:
Unit 17, 20th Floor, Commercial Building 4, Phase III, Plot K2, Jindi Zizai Cheng, No. 1335 Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China