Privacy Policy

This Privacy Policy explains how Elariens, owned and operated by Hubei Kaihongshi Network Technology Co., Ltd., handles personal information when you visit our website, browse Christmas gifts, place an order, contact us, or use our services.

1. Information We Collect

The information collected depends on your interactions with our store.

Information You Provide

You may provide:

• Your name, email address, and telephone number.

• Billing and delivery addresses.

• Order details, product selections, and purchase history.

• Information supplied when requesting a cancellation, return, or refund.

• Messages and supporting materials sent to customer support.

• Personalization details where a product offers that option.

If you arrange delivery to someone else, we may also receive the recipient’s name, delivery address, and necessary contact details. Please provide only information you are authorized to share.

Payment information may be collected and processed directly by the payment providers available at checkout.

Information Collected Automatically

Website interactions may generate information such as:

• IP address and approximate location derived from it.

• Browser, device, and operating system information.

• Time zone and referring website.

• Pages and products viewed.

• Dates, times, and navigation activity.

• Cookie identifiers and similar online identifiers.

2. Cookies and Similar Technologies

We may use cookies, pixels, tags, log files, and related technologies to operate the store, maintain shopping carts, remember preferences, analyze website activity, and support advertising where applicable.

You can manage certain cookies through your browser settings and any privacy controls available on the website. Restricting cookies may affect some features.

Where required, consent will be requested before non-essential technologies are used.

3. How We Use Personal Information

We may use personal information to:

• Receive, verify, and fulfill orders.

• Process payments and arrange delivery.

• Send order and shipment notifications.

• Respond to questions and provide customer support.

• Handle cancellations, returns, refunds, and product issues.

• Maintain and improve website functionality.

• Detect fraud and protect our services.

• Keep transaction and business records.

• Meet applicable legal obligations.

• Send marketing communications where permitted.

• Measure and support advertising activities where applicable.

Where a legal basis is required, processing may rely on performing a contract, complying with legal obligations, consent, or legitimate interests, as appropriate to the activity and applicable law.

4. Information Disclosures

We may disclose relevant information to parties supporting our operations, including:

• E-commerce platform and hosting providers.

• Payment processors.

• Warehouses, fulfillment partners, and shipping companies.

• Customer support and communication providers.

• Analytics and advertising partners, where applicable.

• Security and fraud prevention providers.

• Professional advisers.

Some providers process information on our behalf, while others may process it independently under their own privacy notices.

We may also disclose information to comply with legal requirements, respond to lawful requests, protect rights, or investigate suspected fraud.

5. Payment Information

Payments are handled through the payment methods offered at checkout.

Payment providers may collect financial information directly and apply their own privacy and security practices.

Please do not email complete card numbers, payment passwords, or other confidential financial credentials to us.

6. Information Used for Delivery

We may provide fulfillment and delivery partners with the information necessary to prepare and deliver an order.

This may include the purchaser’s or recipient’s name, delivery address, telephone number, email address, and relevant order details.

7. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No internet transmission or electronic storage method can provide an absolute security guarantee.

8. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Relevant factors include order fulfillment, after-sales support, recordkeeping requirements, dispute resolution, fraud prevention, and legal obligations.

When information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable requirements.

9. Privacy Rights and Advertising Choices

Depending on your location and applicable law, you may have rights to:

• Access or obtain a copy of personal information.

• Correct inaccurate information.

• Request deletion.

• Obtain information about collection, use, and disclosure.

• Restrict or object to certain processing.

• Receive information in a portable format.

• Withdraw consent where processing relies on consent.

• Opt out of certain advertising-related uses or disclosures.

• Appeal a decision concerning a privacy request where applicable.

Certain advertising disclosures may qualify as a “sale,” “sharing,” or “targeted advertising” under applicable U.S. state laws, even when no money is exchanged.

To submit a request, email service@elariens.com. We may request information reasonably necessary to verify identity or authority, depending on the request. Where permitted by law, an authorized agent may act on your behalf.

Where required by applicable law, we will treat a recognized Global Privacy Control (GPC) signal as an opt-out request for the relevant browser or device.

Other browser signals, including Do Not Track, may operate differently and do not necessarily produce the same response.

We will not unlawfully discriminate against you for exercising applicable privacy rights. You may also have the right to complain to a relevant privacy regulator.

10. Marketing Communications

Where permitted, we may send messages about products, seasonal collections, or offers.

You can unsubscribe using the instructions included in a marketing message or contact us to request assistance.

Necessary service communications, including order confirmations, shipment updates, refund notices, and support replies, may continue after you unsubscribe from marketing.

11. Children’s Information

Our services are intended for general consumers and are not directed to children.

We do not knowingly collect children’s personal information in violation of applicable law. If you believe such information has been provided, contact us so we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website may link to or integrate services operated by other organizations.

Their information practices may be governed by separate privacy policies. Please review those policies before providing information through their services.

13. International Processing

Our company is based in China, and service providers may operate in other countries or regions.

Personal information may therefore be transferred, stored, or processed outside your place of residence to operate the store, fulfill purchases, or provide support.

Where applicable law requires safeguards for international transfers, we will apply the relevant requirements.

14. Policy Updates

We may revise this policy to reflect changes in our services, technology, data practices, or legal requirements.

The updated policy will be published on this page. Additional notice will be provided where required.

15. Contact Information

Brand Name: Elariens
Company Name: Hubei Kaihongshi Network Technology Co., Ltd.
Customer Support Email: service@elariens.com
Customer Service Phone: 15207178897

Business Address:
Unit 17, 20th Floor, Commercial Building 4, Phase III, Plot K2, Jindi Zizai Cheng, No. 1335 Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Elariens is owned and operated by Hubei Kaihongshi Network Technology Co., Ltd.