Terms of Purchase

These Terms of Purchase explain the conditions applying to orders placed with Elariens, an online Christmas gift store operated by Hubei Kaihongshi Network Technology Co., Ltd.

Please read these terms together with the product information and our website policies before completing a purchase.

1. Purchasing Eligibility

By placing an order, you confirm that you have the legal capacity to enter into the purchase agreement and are authorized to use the selected payment method.

Purchases and intended product use must comply with applicable laws.

2. Reviewing Product Details

Please review each product’s description, dimensions, materials, quantity, available options, and relevant instructions.

Where a product offers personalization, carefully check all submitted wording and selections before checkout.

Product photographs are provided to illustrate the merchandise. Minor display or packaging differences do not affect rights relating to faulty or materially misdescribed goods.

3. Submitting an Order

Before submitting payment, verify the products, quantities, recipient information, shipping address, and billing details.

You are responsible for providing accurate information. Contact us promptly if you identify an error after submission.

4. Order Confirmation and Acceptance

An order acknowledgment confirms receipt of your purchase request.

It does not necessarily confirm that stock, payment, and delivery verification are complete. We may contact you if additional information or an order adjustment is required.

5. Verification and Order Restrictions

We may review or decline orders where reasonably necessary because of:

  • Unavailable stock.

  • Suspected fraud or unauthorized payment.

  • Incomplete or inconsistent order details.

  • Delivery restrictions.

  • Material pricing or technical errors.

  • Applicable legal requirements.

If we cancel an item after collecting payment, the applicable amount will be refunded through the original payment method.

6. Payment Methods

Available payment methods are displayed at checkout and may depend on your location or the transaction.

Payment providers may apply their own verification requirements. Do not send full card numbers or payment passwords by email.

7. Prices, Taxes, and Offers

The applicable product price and currency are displayed during purchase.

Shipping charges and applicable taxes collected by us will be shown before payment. Any separate import-charge arrangements are explained in our Shipping Policy and relevant checkout information.

Promotional conditions apply only as stated in the relevant offer.

8. Stock Availability

Inventory may change while orders are being processed.

If an ordered item becomes unavailable, we will contact you where appropriate to discuss cancellation, a refund, or an alternative that you agree to accept.

We will not substitute a materially different product without your agreement.

9. Processing and Delivery

Orders are generally processed within 1–3 business days after successful payment confirmation.

Estimated transit periods after dispatch are:

Shipping Service Estimated Transit Time
Standard Shipping 7–12 business days
Express Shipping 3–7 business days

Shipping rates and free-shipping conditions are set out in our Shipping Policy and displayed at checkout.

Processing and transit are separate periods. Estimated dates are not guaranteed unless an expressly guaranteed service is offered.

10. Christmas Delivery Planning

If you need a gift for Christmas or another specific occasion, allow sufficient time for preparation and transport.

Seasonal demand, carrier delays, and customs procedures may affect delivery. Express Shipping does not automatically guarantee arrival by a particular date.

11. Tracking and Shipment Assistance

We will provide shipment confirmation and tracking details when available.

If tracking does not update or a delivery appears missing, contact service@elariens.com with your order number and relevant tracking information.

Delivery issues will be reviewed under our Shipping Policy and applicable consumer protections.

12. Cancellation and Order Changes

Requests to cancel or amend an order must be sent as soon as possible.

Whether a request can be fulfilled depends on the order’s current processing status. Products already in preparation, customization, or transit may be beyond the point where changes can be made.

See our Cancellation Policy for further information.

13. Standard Returns

Eligible standard return requests may be submitted within 14 calendar days after delivery.

Contact us before shipping a return and wait for the designated return instructions.

Conditions and any applicable exclusions are explained in our Return & Refund Policy.

14. Product Problems

Please notify us if merchandise arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description.

Provide your order number and information explaining the issue. Supporting photographs or videos may help the review.

We will arrange an appropriate remedy in accordance with the circumstances and applicable rights.

15. Refunds

Approved refunds for returned products are generally issued to the original payment method within 5–10 business days after receipt and inspection.

Where no return is required, an approved refund is generally issued within 5–10 business days after the resolution is confirmed.

Cancellation refunds follow the timeline in our Cancellation Policy. Mandatory legal deadlines take precedence.

16. International Purchases

International deliveries may involve customs procedures, import restrictions, duties, or taxes.

Review destination requirements and the shipping information provided for your order.

Nothing in this section transfers obligations to you that applicable law places on us.

17. Consumer Protections

These terms do not waive or restrict mandatory rights relating to product conformity, delivery, cancellation, withdrawal, refunds, or other consumer remedies.

Where applicable law provides greater protection, that protection will apply.

18. Related Policies

The following policies apply alongside these purchase terms:

  • Terms of Service.

  • Privacy Policy.

  • Shipping Policy.

  • Return & Refund Policy.

  • Cancellation Policy.

Product-specific and checkout information also form part of the relevant purchase terms, subject to applicable law.

19. Updates and Existing Purchases

We may update these terms to reflect changes in our services or operating procedures.

Updates will not retrospectively reduce rights attached to an existing purchase where prohibited by law.

20. Agreement and Severability

These terms, the applicable policies, and the information provided for your purchase establish the conditions governing the transaction.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

Company and Contact Information

Brand Name: Elariens
Company Name: Hubei Kaihongshi Network Technology Co., Ltd.
Customer Support Email: service@elariens.com
Customer Service Phone: 15207178897

Business Address:
Unit 17, 20th Floor, Commercial Building 4, Phase III, Plot K2, Jindi Zizai Cheng, No. 1335 Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Elariens is owned and operated by Hubei Kaihongshi Network Technology Co., Ltd.